Our staff welcomes you to the North Central Federal Clinic, a facility that provides high‑quality, customer-friendly medical care as well as access to veterans’ services.

You will be assigned a provider for your medical care.  Physicians and nurse practitioners work closely with a team of other clinic staff to insure you receive the best care available.  Specialists are available by referral.

• Nutrition Counseling
• Pharmacy Services
• Laboratory Services
• Radiology Services
• Gender Specific Health Services
• Social Work Services
• Patient Education Programs
• Mental Health Outpatient Services
• Eye Clinic

Your primary care provider, nurse, or the health benefits advisor can answer any questions about these programs.

• Gulf War Registry
• Agent Orange Program
• Ex-Prisoner of War Program
• Ionizing Radiation Program
• Operation Iraq Freedom (OIF)
   

• Veterans Service Center:  800-827-1000
• VA Loan Guaranty (Home Loans):  800-827-1000
• Veterans Benefits Counselors:  800-827-1000
• Vocational Rehabilitation and Counseling:  210-699-5000
• Texas Veterans Commission:  210-699-5000
• Disabled American Veterans:   210-699-5000
   

If you need urgent medical care whenever the Clinic is closed, please report to the Urgent Care Center located at the Audie L. Murphy Memorial Veterans Hospital where you can be seen by a physician 24 hours a day.  TeleCare, a service that provides 24-hour medical advice to veteran patients by telephone, is available by dialing 888-686-6350.  This service has bilingual capability and provides prompt, reliable, and courteous answers to patient questions.

This is not an emergency facility.  If you have a medical emergency, please call 911 or your local medical emergency system.

Clinic visits are by scheduled appointment.  We recommend that you report 15 minutes before your appointment time.  If you are late for your scheduled appointment, you may be asked to reschedule.  Please call the Clinic at 210-483-2929 or 866‑909‑5731 if you need to cancel or change appointments.  If possible, please reschedule at that time.  Scheduling hours are 7:30 am to 4:00 pm on Mondays, Tuesdays, Thursdays, and Fridays, and 10:00 am to 4:00 pm on Wednesdays.
If you become ill between appointments, we want to help.  Please call the Clinic at 210‑483‑2929 between 8:00 am and 4:00 pm, Monday through Friday.  Please leave your name, the name of the patient, the last four numbers of the patient’s social security number, symptoms and duration of illness, and a telephone call-back number.  Calling ahead will decrease waiting times and we may be able to take care of the problem over the telephone.  If for any reason you are unable to contact the Clinic nurse, please feel free to use the South Texas Veterans Health Care System’s TeleCare number at 888‑686-6350.

After hours and on weekends and holidays, TeleCare provides telephone medical advice to veterans.  Our service has bilingual capability and provides prompt, reliable, and courteous answers to patients’ questions.  Veterans and their family members can contact the VA’s toll free number at 888-686-6350 to discuss medical concerns, access to care, medications, or any health problem.

You are responsible for requesting your refills at least 10 to 14 days before your last dose is to be taken.  The TeleMed local telephone number is 210‑617‑5290 and the toll-free long distance number is 800-209-7377.   A touch tone telephone is required to use TeleMed.  Refills may also be obtained by mailing your prescription refill slip to the Clinic or by using our 24-hour TeleMed refill service.  Medications and supplies prescribed by North Central Federal Clinic providers may be obtained through the North Central Federal Clinic Pharmacy during regular Clinic hours. 

You have the right to:
·         Respectful care
·         Complete information
·          Informed consent
·         Refuse treatment
·         Privacy
·         Confidentiality
·         Acceptance for treatment
·         Information about affiliation
·         Refuse experimental treatment
·         Knowledge of hospital regulations
·         Information about continuing care
·         Information about billing

For more detailed information, contact the Health Benefits Advisor at 210-483-5956.

Veterans…Our Healthcare Priority
& Our National Pride