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Veterans…Our Healthcare Priority & Our National Pride
WELCOME
The staff welcomes you to the Laredo VA Outpatient Clinic. Please take a few
minutes to read this brochure that explains our office procedures and describes
how to obtain high quality medical care, 24-hours-a-day, 7 days a week.
Primary care is when
one provider coordinates all your medical care. You will usually see this
provider, however; when needed, you will be referred for specialty tests or
treatment. Reports of this care are returned to the primary care provider, who
can coordinate all your care.
In addition to
primary care, this clinic has a laboratory, mental health, nutrition, podiatry,
social work services available to
eligible veterans. Please ask your primary care provider for more information.
The Laredo Outpatient Clinic is not open
after 4:30 p.m.
This is not an
emergency facility. If you have a medical emergency, call 911or your local
medical emergency room at your expense, unless you are eligible for private care
at VA expense.
Scheduling
hours are Monday, Wednesday, Thursday, Friday from 0800-1600 and
Tuesdays
from 1000-1600. Not Wednesday.
* Telephone Liaison care number is
(956) 523-7895
We operate on scheduled appointments.
Please make sure you know your next appointment date before you leave. Report to the clinic 15 to 30 minutes before
your scheduled appointment to allow time to park your car and register with the
receptionist. Please call our clinic's Telephone Liaison
Care (TLC) number (956) 523 -7895, when you need to cancel or change appointments.
You are encouraged to keep all scheduled
appointments. Failure to report as scheduled can result in your not receiving
treatment and medications necessary to your health.
Give your current telephone number and
address to the clinic clerk at each visit. Please bring all your insurance
information to each visit.
If you do not have an appointment, please
call the clinic's TLC number before you come. This can prevent unnecessary waiting
after you arrive. Sometimes your problem can be taken care of by telephone and you
can avoid a trip.
Adequate parking is adjacent to the building
to accommodate your needs.
VA prescribed
medications and supplies may be obtained through the VA Pharmacy. Refills
may be obtained using TeleMed, our 24-hour telephone refill service,
1-800-209-7377 or by
mailing your prescription refill slip to:
McAllen
Outpatient Clinic
2101 South Colonel Rowe Blvd
McAllen, TX. 78503
In
order to
receive your medication on time, please call in your refills at least two weeks
before running
out. If the remaining refills on each label reads “0”, call your provider for an
appointment to
renew your prescription. Allow 10-14 days to receive medication in the mail.
TeleMed instructions:
A touch-tone phone is necessary. Tele-Med will ask for the following:
1. Social security number (followed by the # sign)
2. Prescription number – numeric part only (followed by the # sign)
* Please have your information ready before you call.
In order to receive your medications promptly, you should enter prescription
numbers as soon as possible. Your prescription will be mailed 10 days before you
run out.
Inform the clinic of any address changes. If the medication does not arrive as
expected, call the Tele-Med number and the computer will prompt you with
information. If you have further questions, call the clinic.
Open Access Scheduling is a patient-friendly
system that will allow you to schedule an appointment with your provider in a
timely manner. Our goal is to schedule you within five to seven days of your
appointment request, at a time that is both convenient for you and your
provider.
How does the Open Access Scheduling System work?
• At the end of each visit, your provider will determine whether a follow-up
visit is required.
• If a follow-up visit is required, then your provider will recommend an
approximate date for your next visit.
• If your provider wants you to return within 30 days, you will be scheduled an
appointment before you leave the clinic.
• If the recommended return date is beyond 30 day, you will be mailed a reminder
letter two weeks prior to that date, advising you to call for an appointment.
• When you call, every effort will be made to schedule you within 5 to 7 working
days.
• If you develop a medical problem prior to your next scheduled visit, you may
call the Telephone Triage Nurse for direction,
(956) 523-7895
1(877) 527-3361
0800 - 1630 M-W-TH-F
1000 - 1630 Tuesday
• If you do not receive a reminder letter and you believe the time has passed to
schedule an appointment, please call: (956) 523-7895 or 1(877) 527-3361
You have the right to:
- Respectful care
- Complete information
- Informed consent
- Refuse treatment
- Privacy
- Confidentiality
- Acceptance for treatment
- Information about affiliation
- Refuse experimental treatment
- Knowledge of hospital regulations
- Information about continuing care
- Information about billing
- Get your medicine refilled
- Bring a relative with you when you see the doctor
For more information, contact the
Health Benefits Advisor at (956) 523 - 7871
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