Primary care  is when one provider coordinates all your medical care.  You will usually see this provider; however, when needed, you will be referred for special tests or treatment.  Reports of this care are returned to the primary care provider who can then coordinate all your care.

At the Kerrville Division eight Primary Care Teams have been formed and every patient will be assigned to one of these teams.   Each team consists of a physician, a registered nurse and a clerk.  This team will coordinate all of your care.  When you have questions, your team will assist you.  Primary Care is open Monday through Friday, from 8:00 a.m. to 4:30 p.m., excluding federal holidays.

On your first visit to this medical center you will be examined and assigned to a Primary Care Team.  Assignments will be made on a rotating basis.  Once assigned, this will be your team when you return for a primary care appointment.

Although you may initially feel that your assigned team is not what you want, we ask that you give them a try.  If after a few months you feel a change of teams is necessary, you can request a change from the Division Manager, Medical Service.  You can get a form from your Primary Care clerk.

Appointments

We operate on scheduled appointments.   Please make sure you know your next appointment date before you leave.

Please report to the clinic 15 minutes before your scheduled appointment to allow time to park your car and register with the clerk.

Please call your team clerk when you need to cancel or change appointments.  If possible, please reschedule at that time.  Scheduling hours are 8:00 a.m. to 4:30 p.m., Monday through Friday.

You are encouraged to keep all scheduled appointments.

Give your current telephone number and address to the clerk at each visit.  Please bring all your insurance information to each visit.

If you do not have an appointment, please call your nurse before you come.  This can prevent unnecessary waiting after you arrive.  Sometimes your problem can be taken care of by telephone and you can avoid a trip.